Shipping Policy

Orders are usually processed within 1 to 3 business days after payment is confirmed. Processing may take longer during launches, sales, public holidays, stock checks, or periods of high demand.

We deliver to available locations within Nigeria through supported delivery options shown at checkout. If a location cannot be served, we may contact you for an alternative address or cancel and refund the affected order.

Delivery fees are shown at checkout where applicable. Free delivery offers may apply only when the order meets the stated threshold or promotion terms.

Delivery estimates are not guarantees. Delays may happen because of weather, traffic, courier capacity, incorrect contact details, payment review, security checks, public holidays, or events outside our control.

Customers are responsible for providing accurate names, phone numbers, addresses, towns, states, and delivery instructions. Extra delivery fees or delays may apply if details are incorrect, incomplete, or changed after dispatch.

If a courier cannot reach you, they may attempt contact or follow their delivery process. Missed deliveries may lead to rescheduling, return to sender, or extra charges depending on the courier and location.

If a package arrives visibly damaged, take photos before opening where possible and contact us within 48 hours of delivery. Keep the packaging until we review the issue.

Where tracking is available, we will provide tracking details or delivery updates through the website, email, phone, or support channel. Tracking updates may depend on the delivery partner.

We or our delivery partner may contact you using the phone number, email address, or delivery details provided at checkout to confirm location, resolve delivery issues, or arrange handover.