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How to reach Rimol Care for order help, skincare questions, returns, payments, and delivery support.
Last updated: July 24, 2026
Customer support
For order help, product questions, delivery issues, returns, refunds, or payment confirmation, contact hello@rimolcare.com. Include your order number where available.
Business contact details
- Business name: Rimol Care
- Legal business name: Rimol Care Limited
- Email: hello@rimolcare.com
What to include
- Your full name.
- Order number or payment reference, if available.
- Email address or phone number used at checkout.
- A clear description of the issue.
- Photos or videos for damaged, incorrect, or missing items.
Response expectations
We aim to respond as soon as reasonably possible during business operating periods. Response times may be longer during launches, sales, weekends, public holidays, or high-volume periods.
Payment and delivery issues
For bank transfer or Paystack issues, include the payment reference, transfer receipt, amount paid, and date of payment. For delivery issues, include the delivery address, phone number, tracking details if available, and any courier communication.
Skincare questions
For skincare guidance, include your skin type, concerns, current routine, known allergies, and the product you are asking about. We can share general product guidance, but medical skin concerns should be discussed with a qualified healthcare professional.