Returns and Refunds

Return or issue requests should be made within 7 days of delivery. This deadline is a configurable business policy value and can be updated by Rimol Care as operations change.

We may ask for an order number, payment confirmation, account email, phone number, or other details needed to verify the purchase before reviewing a return or refund request.

For damaged items, contact us within 48 hours of delivery. Please include clear photos or videos of the outer package, inner packaging, damaged product, batch details if visible, and delivery label where available.

If you receive the wrong item, contact us promptly and do not open or use the product. We may arrange replacement, return, store credit, or refund after review.

Because skincare and beauty items are hygiene-sensitive, opened, used, tampered, or partly consumed products are generally not returnable unless the issue is caused by damage, defect, or our fulfilment error.

Products that contact skin, face, lips, body, applicators, jars, tubes, pumps, seals, or protective packaging may be refused for return if the seal is broken, packaging is missing, or safe resale cannot be confirmed.

Refunds are reviewed within 3 to 5 business days after we receive the required information or returned item. Review outcomes depend on the product condition, evidence provided, delivery records, payment records, and the reason for the request.

Approved refunds are usually processed within 5 to 10 business days after approval, depending on your bank or payment provider. Your bank, card issuer, or payment provider may take additional time to reflect the funds.

Return shipping responsibility depends on the reason for return. If we sent the wrong item or the product arrived damaged due to fulfilment or delivery handling, we will review a suitable resolution. If the return is due to customer error or preference, the customer may be responsible for return delivery costs.

Send your order details, reason for request, and evidence to hello@rimolcare.com. Please wait for instructions before sending an item back.