Privacy
Privacy Policy
How Rimol Care collects, uses, stores, and protects customer information.
Last updated: July 24, 2026
Information we collect
We collect information you provide directly, information created when you use our website, and information needed to process orders and provide support.
Account information
- Name, email address, phone number, password hash, account status, saved preferences, order history, and customer support notes where applicable.
Order and delivery information
- Products ordered, quantities, prices, discounts, payment method, payment status, order notes, delivery address, city or town, state, country, delivery updates, and fulfilment records.
Device and usage information
We may process basic technical information such as IP address, browser type, device type, pages visited, request times, and error logs to keep the website secure, reliable, and functional.
Cookies
We use essential cookies and local browser storage to support authentication, cart, wishlist, checkout, and site preferences. See our Cookie Policy for more detail.
Payment processing
Paystack processes online payment information. Rimol Care receives payment status, transaction reference, and related order confirmation details, but we do not store full card numbers or card security codes.
Customer support communications
If you contact us by email, contact form, phone, WhatsApp, or social media, we may use the details you provide to respond, investigate issues, verify orders, and improve service.
How we use customer data
- Create and manage accounts.
- Process orders, payments, delivery, returns, and refunds.
- Send service messages such as order confirmations and delivery updates.
- Respond to support requests.
- Prevent fraud, abuse, and unauthorized access.
- Maintain website security and performance.
- Comply with legal, tax, accounting, and regulatory obligations.
Service providers
We may share necessary information with providers that help us operate the business, including payment processors, delivery partners, hosting providers, email providers, technical support tools, and professional advisers. They should only receive information needed for their role.
Security measures
We use practical security measures such as password hashing, access controls, secure payment processing through Paystack, and operational safeguards. No website or internet transmission can be guaranteed to be completely secure.
Data retention
We keep information for as long as needed to provide services, resolve disputes, meet accounting or legal obligations, prevent fraud, and maintain business records. We may keep some order records even after account deletion where required for legitimate business or legal reasons.
Customer rights
Depending on applicable law, you may request access to, correction of, or deletion of certain personal information. We may need to verify your identity before acting on a request.
Account deletion requests
To request account deletion, contact hello@rimolcare.com. Deleting an account may not delete records we need to keep for completed transactions, legal compliance, fraud prevention, tax, accounting, or dispute handling.
Marketing preferences
If we send marketing emails or messages, you may opt out using the unsubscribe method provided or by contacting us. Service messages about orders, accounts, payments, or security may still be sent.
Children's privacy
Our website is not directed at children. We do not knowingly collect personal information from children without appropriate permission.
Policy updates
We may update this policy as our services, laws, or operations change. The latest version will be posted on this page with the Last updated date.
Contact
Privacy questions or requests can be sent to hello@rimolcare.com.