Frequently Asked Questions

Choose your products, add them to your bag, review your cart, and complete checkout with your delivery details and preferred payment method.

Yes, Paystack is available when enabled at checkout. Paystack processes supported online payments securely and returns payment confirmation to Rimol Care.

Bank transfer may be available at checkout. Transfer the exact amount shown and follow the payment instructions. Orders are reviewed after payment confirmation.

Processing usually takes 1 to 3 business days. Lagos delivery is estimated at 1 to 3 business days after dispatch, while other Nigerian locations are estimated at 3 to 7 business days after dispatch.

Contact us as soon as possible. Address changes may not be possible after dispatch, and extra delivery fees or delays may apply.

Use the Track Order page or your account area where available. Tracking updates may depend on the delivery partner and order status.

Contact us within 48 hours of delivery with your order details and clear photos or videos of the package and item.

Opened or used skincare and beauty products are generally not returnable for hygiene reasons unless the issue is due to damage, defect, or our fulfilment error.

No. Our products are cosmetic and personal care products. They are not intended to diagnose, treat, cure, or prevent medical conditions. Seek professional advice for medical skin concerns.

Send an account deletion request to hello@rimolcare.com. Some order records may be retained where needed for legal, accounting, fraud prevention, or dispute reasons.